A small breath of fresh air from Casio:

About three weeks ago, my (new) camera broke :( When the camera was turned on, the lens made a horrendous clicking noise and did not fully extend. I was sad, and I attempted to return the camera to be fixed. Casio's website offers very little details about the process, and a quick look at google for precedence was underwhelming: Casio has a poor history of not fixing objects, not returning objects, and being nearly impossible to get a hold of. Additionally, there is no RMA process; you simply mail your piece of electronics back to some warehouse in Dover, NJ, and hope for the best. My experience was, until yesterday, the same as those poor, sad individuals before me: call after call was put on infinite hold, and the "supervisors" did not return phone calls (and their voicemail was, of course, full).

About four days ago I received a package in the mail from Casio, much too light to be the camera. Upon opening it, I found my flashcard. Was Casio going to ransom off my camera in pieces?

Yesterday I called up and finally got through to an agent. Prepared to be ruthless and escalative, I demanded to know where my camera was. "Oh, it's out for delivery today, via UPS ground. Would you like the tracking number?"

I just about wet my pants.

And low and behold, my camera arrives: completely fixed, with a small note saying that the "lens assembly" was replaced.

Absolutely incredible. I certainly wouldn't say that I'm a proponent of Casio now - I won't buy another camera from them - but my planned Internet tirade is no longer necessary.

Now I can take more pictures of my cat.